AI agents and production systems for businesses that run on real workflows.

Real-time speech pipeline

Live transcription and agent coaching for dental office phone calls. Call audio streams from Asterisk/FreePBX through Deepgram, tuned with dental and insurance vocabulary, into Redis and FastAPI, so the transcript appears on the agent's screen as the conversation happens.

While the call is in progress, the running transcript goes to a model on Amazon Bedrock that coaches the agent on what is actually being said: what to ask next, what to offer, what was missed. The coaching instructions live in prompt templates cached on Bedrock, so each turn only processes the new stretch of conversation, which keeps responses fast enough to be useful mid-call and keeps cost per call low.

After hangup, the full transcript is processed again to produce a call summary and the follow-up items that came out of it, generated automatically instead of written up by the agent from memory.

Chairside photo capture for iPad and iPhone

Native SwiftUI app for clinical staff: pick a patient from the day's schedule, photograph at the chair, review the shots, and upload them to the patient's chart in the practice-management system. Images are resized on the device before upload, the session token lives in the Keychain, and a demo mode backed by fixture data lets the app be reviewed without touching real records. Builds are archived, signed, and sent to TestFlight from GitHub Actions, with crash reporting in Sentry.

Payment reconciliation pipeline

Automated matching of card payments recorded in the practice-management system against the card processor's own transactions: first by authorization code, then near-matches on the code, then by date. Whatever is left unmatched on either side is listed for review each month instead of buried in a spreadsheet.

Operational data warehouse

Bitemporal, append-only event model over twenty years of transactional history; dbt star schema for reporting; fee-variance exception reports that flag carrier and coverage misconfiguration.

Accounting integration

Daily deposits from the practice-management system pushed into Xero as bank transactions, with OAuth 2.0 sign-in, token refresh, and organization selection.

Hardware product, inception to delivery

Founded and ran Aeroluxmaps (2020–2025), designing and manufacturing custom aviation charts that show live weather: addressable LEDs behind the chart, with fiber optics carrying each light through the map face at its airport. Electronics, fabrication, and the business around them.

The software is mine too. A Raspberry Pi in each map runs a Python application that pulls aviation weather reports and colors every airport by flight conditions. Each unit joins an AWS IoT fleet with its own certificate, issued from a certificate authority I set up, and takes configuration changes and over-the-air updates through a serverless backend.

Setup is a native iOS app in Swift, using a Bluetooth Low Energy protocol I designed: the app has the map scan for Wi-Fi networks, sends the chosen network and password, and follows the map's progress until it is online.